Privacy Policy

ReChem Labs  ·  Effective Date: April 20, 2026  ·  Last Updated: April 20, 2026

1. Who We Are

ReChem Labs is a business-to-business (B2B) research chemical vendor and online store operating from Houston, Texas. We supply research chemicals, analytical standards, and laboratory reagents to verified institutional, commercial, and research clients across the United States.

Legal entity: ReChem Labs
Address: 13215 Dotson Rd, Houston, TX 77070, United States
Email: info@rechemlab.com
Phone: +1 (415) 448-6583
Website: rechemlab.com

For the purposes of this Privacy Policy, ReChem Labs acts as the data controller for personal information collected through this website.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

• Account registration: First name, last name, business email address, organization name, phone number, business address, and state.
• Order and purchase information: Billing address, shipping address, order contents, quantity, CAS numbers requested, preferred purity grades, and payment details (processed securely via third-party payment processors — we do not store full card numbers).
• Contact form submissions: Name, email, phone number, company name, inquiry type, message content, and any product-specific details you provide (e.g., CAS numbers, estimated quantities).
• Documentation requests: Certificate of Analysis (CoA) or Safety Data Sheet (SDS) requests associated with your account and order history.
• Communications: Emails, phone calls, or messages you send to our team, including records of those interactions.

2.2 Information Collected Automatically

• Log data: IP address, browser type and version, operating system, referring URL, pages viewed, and time spent on pages.
• Device information: Device type, screen resolution, and unique device identifiers.
• Cookies and similar technologies: See Section 6 for full details.
• Usage analytics: Aggregate site usage patterns collected via analytics tools such as Google Analytics.

2.3 Information from Third Parties

• Business verification data from commercial databases (e.g., to validate organization names and addresses).
• Payment authorization and fraud prevention signals from payment processors.
• Shipping carrier data related to order fulfillment and delivery confirmation.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Order Fulfillment and Account Management

• Processing and fulfilling your research chemical orders
• Creating and managing your B2B account
• Generating and delivering invoices, receipts, and order confirmations
• Providing shipping tracking and logistics updates
• Delivering batch-specific CoA and SDS documentation
• Handling returns, refunds, and order disputes

3.2 Communication and Support

• Responding to contact form inquiries, quote requests, and technical questions
• Sending transactional emails (order confirmations, shipping notifications, account alerts)
• Providing customer support and technical assistance
• Notifying you of important changes to our services, terms, or this Privacy Policy

3.3 Business Operations and Compliance

• Verifying the identity and legitimacy of B2B account holders
• Maintaining records required under applicable chemical sales regulations
• Complying with DOT hazmat shipping documentation requirements
• Preventing fraud, unauthorized access, and misuse of our platform
• Meeting tax, accounting, and audit obligations

3.4 Marketing and Improvement (with consent or legitimate interest)

• Sending promotional emails about new products, catalog updates, or pricing — only to registered B2B customers or where you have opted in
• Analyzing site usage to improve website performance and user experience
• Conducting internal research and reporting

4. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal data, we rely on the following:

• Contract performance: Processing necessary to fulfill your order, manage your account, or provide requested services.
• Legal obligation: Processing required to comply with applicable law, including chemical sales recordkeeping, tax obligations, and DOT hazmat regulations.
• Legitimate interests: Processing for fraud prevention, website security, business analytics, and improvement of our services, where our interests are not overridden by your privacy rights.
• Consent: Where we send marketing communications or deploy non-essential cookies, we rely on your consent, which you may withdraw at any time.

5. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of recipients:

5.1 Service Providers

We engage trusted third-party service providers who process data on our behalf, including:

• Payment processors (e.g., Stripe, PayPal) — for secure payment authorization
• Shipping and logistics carriers — for order delivery and hazmat transport documentation
• Email and communication platforms — for transactional and marketing email delivery
• Website hosting and cloud infrastructure providers
• Analytics providers (e.g., Google Analytics) — for aggregate site usage analysis
• Customer relationship management (CRM) software

All service providers are contractually required to use your data only for the purposes we specify and to maintain appropriate security standards.

5.2 Legal and Regulatory Disclosure

We may disclose your information when required to do so by law or in response to valid legal process, including:

• Court orders, subpoenas, or government agency requests
• Compliance with DEA, EPA, DOT, or other regulatory reporting requirements applicable to the sale of research chemicals
• Enforcement of our Terms of Service or to protect the rights, property, or safety of ReChem Labs, our customers, or others

5.3 Business Transfers

In the event of a merger, acquisition, asset sale, or reorganization, your information may be transferred as part of the transaction. We will notify you via email or prominent website notice prior to any such transfer if your personal data becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties not described above when you have given us explicit consent to do so.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and gather analytics data. The categories of cookies we use include:

• Strictly necessary cookies: Required for the website to function (e.g., session management, shopping cart, login authentication). These cannot be disabled.
• Analytics cookies: Used to understand how visitors interact with our site (e.g., Google Analytics). These are set only with your consent where required by law.
• Functional cookies: Remember your preferences (e.g., state selection, account settings) to improve your experience.
• Marketing cookies: Used to display relevant content or advertisements. We use these only where required consent has been obtained.

You can manage cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect website functionality. For more information, visit allaboutcookies.org.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, subject to the following guidelines:

• Account data: Retained for the duration of your active B2B account, plus a minimum of 5 years following account closure (for audit and regulatory compliance purposes).
• Order and transaction records: Retained for a minimum of 7 years in accordance with US tax and accounting requirements.
• Contact form submissions: Retained for up to 3 years from the date of submission, unless a transaction results.
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter for compliance documentation.
• Website analytics data: Retained in aggregated or anonymized form for up to 26 months.

When data is no longer needed, we securely delete or anonymize it.

8. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Encrypted storage of sensitive account data
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and vulnerability monitoring
• Payment card data handled exclusively by PCI-DSS compliant third-party processors — we do not store full card numbers on our servers

While we take security seriously, no method of transmission over the internet or electronic storage is 100% secure. If you have reason to believe your interaction with us is no longer secure, please notify us immediately at info@rechemlab.com.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request a machine-readable copy of personal data you have provided to us.
• Objection: Object to certain types of processing, including direct marketing.
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@rechemlab.com or by mail at 13215 Dotson Rd, Houston, TX 77070. We will respond to verified requests within 30 days. We may ask you to verify your identity before processing your request.

We will not discriminate against you for exercising any of your privacy rights.

10. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: The right to know what personal information we collect, use, disclose, and sell or share.
• Right to Delete: The right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information beyond what is necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your California privacy rights.

To submit a California privacy rights request, email us at info@rechemlab.com with the subject line “California Privacy Request.” You may also designate an authorized agent to make a request on your behalf.

Categories of Personal Information Collected (California Disclosure)

In the preceding 12 months, we have collected the following categories of personal information as defined under CCPA:

• Identifiers: Name, email address, phone number, IP address, business address
• Commercial information: Purchase history, order details, products ordered
• Internet or network activity: Browsing history on our site, page views, session data
• Professional or employment information: Organization name, job role, state/location
• Inferences: Preferences inferred from browsing behavior for analytics purposes

We have not sold any of these categories of personal information in the preceding 12 months.

11. B2B Account Holders — Additional Terms

As a B2B research chemical vendor, ReChem Labs requires business account registration for purchasing. By registering, you represent and warrant that:

• You are acting on behalf of a legitimate registered business, research institution, or industrial organization
• All information provided during registration is accurate and current
• You will maintain the confidentiality of your account credentials
• You will promptly notify us of any unauthorized use of your account

Account holders are responsible for all activity conducted through their account. ReChem Labs reserves the right to suspend or terminate accounts that provide false information, violate our Terms of Service, or engage in activity that violates applicable law.

Personal information associated with B2B accounts — including authorized user contact details — is processed in accordance with this Privacy Policy. If your organization provides us with personal information about your employees or representatives, you are responsible for ensuring that those individuals are made aware of this Privacy Policy.

12. Children’s Privacy

Our website and services are intended exclusively for business use by adults aged 18 years or older. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take prompt steps to delete that information. If you believe a minor has submitted personal information to us, please contact us immediately at info@rechemlab.com.

13. Third-Party Links

Our website may contain links to third-party websites, including payment processors, shipping carriers, and external resources. These third-party sites operate under their own privacy policies, and ReChem Labs is not responsible for their content or data practices. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link does not imply endorsement of the linked site.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or operational requirements. When we make material changes, we will:

• Update the “Last Updated” date at the top of this page
• Post a prominent notice on our website for at least 30 days
• Send an email notification to registered B2B account holders where the change materially affects how we handle their data

Your continued use of our website or services after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated policy, you should discontinue use of our services and contact us to close your account.

Previous versions of this Privacy Policy are available upon request by emailing info@rechemlab.com.